Refund Policy
Effective Date: April 30,2025
At Blacktech Digital, we strive to provide reliable and secure hosting services to every customer. If for any reason you are not satisfied with our services, we offer a 14-day money-back guarantee on eligible hosting plans.
1. 14-Day Money-Back Guarantee
We offer a full refund for hosting services if you cancel your account within the first 14 days of purchase. No questions asked.
Eligible for Refund:
- Shared Hosting Plans
- Cloud Hosting Plans
- WordPress Hosting Plans
Not Eligible for Refund:
- Domain registration, renewal, or transfer fees
- SSL certificates
- Custom development services
- VPS or dedicated server services
- Accounts found to be in violation of our Terms & Conditions
2. How to Request a Refund
To request a refund, please email our support team at support@blacktechdigital.io within 14 days of your initial purchase. Include your order number and the reason for cancellation.
3. Processing Time
Approved refunds are typically processed within 5–7 business days. Refunds will be issued to the original payment method.
4. After 14 Days
Refund requests made after 14 days from the date of purchase will not be eligible for a refund. We encourage customers to use our 24/7 support to resolve any service issues.
5. Service Suspension or Termination
If your account is suspended or terminated due to a violation of our Terms of Service, you are not eligible for a refund.
6. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a new effective date.
Need Help?
If you have any questions about our refund policy, please contact us:
Blacktech Digital Ltd
Email: support@blacktechdigital.io
Company Number 16323707
Registered in England & Wales
11 Halifax Road, Mongewell, Wallingford, OX10 8FP, United Kingdom